View Call Legs

Procedure

Step 1. Filter call legs

You can filter call legs by setting either basic filter criteria or advanced filter criteria.

Set basic filter criteria

1. Log in to NovoOne Platform portal, go to Call History > Call Legs.
2. At the top of the list, complete the following settings as needed.

   

   • Set the time range using one of the following methods.
     • In the first drop-down list, select a default time range.
     • In the second time selector, set the start date & time and end date & time separately.
   • In the Select Tenant drop-down list, select desired tenants.
   • In the Call From and Call To fields, enter the name or extension number of the caller and callee.
     Note: If needed, you can click between the Call From field and Call To field to quickly swap their values.
   The matched call records are displayed on the page.

Set advanced filter criteria

1. Log in to NovoOne Platform portal, go to Call History > Call Legs.
2. At the top of the list, click Filters.

   A right panel pops up.

   

3. In the pop-up panel, configure following filters as needed and click Search.

   Filter	Instruction
   Quick Select	Select a default time range.
   Date Range	Customize the start date & time and end date & time separately.
   Tenant	Select desired tenants.
   ID	Enter the ID of the desired call.
   Call Type	Select the desired communication type of calls. Internal: Internal calls. Inbound: Inbound calls. Outbound: Outbound calls.
   Call From / Call To	Enter the name or extension number of the caller, callee, or both parties. Note: If needed, you can click between the caller field and callee field to quickly swap their values.
   Status	Select call status. All Answered No Answer Abandoned Busy Failed Voicemail
   Source Trunk	Select desired source trunks that route inbound calls.
   Destination Trunk	Select desired destination trunks that route outbound calls.
   DID/DDI	Select desired DID number(s).
   DOD	Enter the Outbound Caller ID (DOD).
   Caller IP Address	Enter the caller's IP address.
   PIN Code	Enter the PIN code.
   SHAKEN Attestation	Select the SHAKEN attestation level or signature verification result. A: Calls signed with SHAKEN attestation level A. B: Calls signed with SHAKEN attestation level B. C: Calls signed with SHAKEN attestation level C. Invalid: Calls with an invalid SHAKEN signature (applicable to inbound calls). Unknown: Calls with an unidentifiable SHAKEN attestation level (applicable to inbound calls). Unsigned: Calls where the Identify header is missing (applicable to inbound calls).

   The matched call legs are displayed on the page.

Step 2. Configure display fields

You can configure which fields of call legs can be displayed on the page.

1. At the top-right corner of the call leg list, click .
2. In the pop-up window, toggle the switches for desired fields and click Confirm.
   Note:

   • To turn on all switches with one click, click Show all.
   • To reset the field display settings to system defaults, click Reset.

   

   The enabled fields for call legs are displayed on the page.

Result

The call legs that match the filter criteria are displayed on the list with only enabled fields visible.

You can click beside a desired call leg to view the CDR details of the complete call to which the leg belongs. For more information about the key metrics in CDR details, see Key Metrics for CDR Details.