Export Call Records

This topic describes how to export call records from NovoOne Platform to your local computer.

Procedure

Step 1. Filter call records

The filtered call records in the list can be exported. You can filter call records by setting either basic filter criteria or advanced filter criteria.

Set basic filter criteria
  1. Log in to NovoOne Platform portal, go to Call History > Call Records.
  2. At the top of the list, set basic filter criteria as needed.

    • Set the time range using one of the following methods.
      • In the first drop-down list, select a default time range.
      • In the second time selector, set the start date & time and end date & time separately.
    • In the Select Tenant drop-down list, select desired tenants.
    • In the Call From and Call To fields, enter the name or extension number of the caller and callee.
      Note: If needed, you can click between the Call From field and Call To field to quickly swap their values.
    The matched call records are displayed on the page.
Set advanced filter criteria
  1. Log in to NovoOne Platform portal, go to Call History > Call Records.
  2. At the top of the list, click Filters.

    A right panel pops up.

  3. In the pop-up panel, configure following filters as needed and click Search.
    Filter Instruction
    Quick Select Select a default time range.
    Date Range Customize the start date & time and end date & time separately.
    Tenant Select desired tenants.
    ID Enter the ID of the desired call.
    Call Type Select the desired communication type of calls.
    • Internal: Internal calls.
    • Inbound: Inbound calls.
    • Outbound: Outbound calls.
    Call From / Call To Enter the name or extension number of the caller, callee, or both parties.
    Note: If needed, you can click between the caller field and callee field to quickly swap their values.
    Second Participant Enter the name or extension number of the callee in the second call leg.
    Last Participant Enter the name or extension number of the callee in the last call leg.
    Status Select call status.
    • All
    • Answered
    • No Answer
    • Abandoned
    • Busy
    • Failed
    • Voicemail
    Source Trunk Select desired source trunks that route inbound calls.
    Destination Trunk Select desired destination trunks that route outbound calls.
    DID/DDI Select desired DID number(s).

    The matched call records are displayed on the page.

(Optional) Step 2. Configure export fields

If you need to export specific fields of call records, configure display fields. The displayed fields will be included in exports.

  1. At the top-right corner of the call record list, click .
  2. In the pop-up window, toggle the switches for desired fields and click Confirm.
    Note:
    • To turn on all switches with one click, click Show all.
    • To reset the field display settings to system defaults, click Reset.

    The enabled fields for call records are displayed on the page.

(Optional) Step 3. Configure export settings

NovoOne Platform provides options for exporting call records, such as time format, and the choice to export all fields or only the specific fields you need.
  1. At the top of the list, click Export and select Export Settings.

  2. In the pop-up window, complete the following settings and click Save.

    • Duration Format: Select duration format.
    • Fields to Export: Select to control which fields can be exported as needed.
      • Selected Fields: Only currently selected visible fields will be exported.
      • All Fields: All fields will be exported.

Step 4. Export call records

At the top of the list, click Export and select Export.

Result

Call records matching the filter criteria are exported in .csv format file and downloaded to your local computer.