Connect PBX System to Yeastar Central Management Using Email

If you are responsible for routine maintenance of end user's PBX system, when end user encounters problems, you can connect the PBX system to your Yeastar Central Management using your Email account. In this way, it takes only few clicks for you to access the device and troubleshoot issues regardless of your location.

Requirements

  • The self-hosted remote management service has been deployed on your Yeastar Central Management.
    Note: Deployment of the self-hosted server MUST be carried out with assistance from Yeastar. For more details, contact Yeastar Support.
  • The firmware of Yeastar Central Management is 87.15.0.83 or later.
  • Subscribe to RM Premium (Self-hosted) service.

Supported devices

Only the following PBX systems can be added and remotely connected to Yeastar Central Management.

Device Type Requirement
P-Series Appliance Edition 37.19.0.110 or later
P-Series Software Edition 83.19.0.110 or later

Prerequisites

Go to My Subscription to check if the capacity of remote management connections is sufficient.

Procedure

  1. Log in to PBX management portal, go to System > Remote Management.
  2. In the Authentication section, complete the following settings:

    • Remote Connection Server Type: Select Custom.
    • Server Address: Enter the IP address or domain of your Yeastar Central Management.
    • Activation Method: Select By Email.
    • Email: Enter the email address associated with your Yeastar Central Management account.
    • Password: Enter your password.
  3. Optional: Configure remote login method for secure access to the PBX web portal as needed.
    Method Instruction
    Account Login

    If the end user's IT staff want to enable secure remote collaboration without exposing existing account credentials, set an account dedicated for remote access in the Account section.

    You can use the credentials set here to log in to the PBX web portal.

    Note: Permissions of the account are the same as that of extensions with Administrator role assigned.
    Passwordless Login For a simplified remote login experience and improved operational efficiency, the IT staff can enable passwordless login in the Password Login section, eliminating the need for entering credentials repeatedly.

    You can log in to the PBX web portal with a Passwordless account via an encrypted link from Yeastar Central Management.

    Note:
    • Permissions of the Passwordless account are the same as that of PBX super administrator.
    • The PBX system automatically logs out the account after 15 minutes if no operation is performed on the web page.
  4. Click Save.

Result

PBX System is connected to Yeastar Central Management. You can check connection status as follows:

  • On PBX management portal, the connection status is displayed as Connected.
  • On Yeastar Central Management, the connection status is displayed as .
    Note: If the PBX device has enabled Hot Standby feature, both the Primary Server and Secondary Server will be added to the device list with a status indicator of Active () or Standby (); The Hot Standby pair only occupies one remote management connection.

What to do next

You can access PBX management portal through Yeastar Central Management for further troubleshooting or management.

For more information, see Remotely Visit a PBX System.