Grant Call Management Permission

Grant call management permission to specific hotel staff(s), allowing them to manage guest calls from Linkus Desktop/Web Client.

Background information

Yeastar P-Series Software Edition implements group-based control over users' call management permissions. After you enable hotel management on PBX, an extension group Hotel Room Group is automatically created, and all extensions assigned to guest rooms will be added to the group.

This extension group has 3 built-in user types, each with different default permissions:
Note: You can change the default permissions as needed. For more information, see View or Change Permissions for Group Members.
  • Manager: Allow to access Extensions page and Operator Panel on Linkus Desktop/Web Client to perform the following operations on calls:
    • Extensions page: Redirect, transfer, park, or retrieve internal calls
    • Operator Panel: Redirect, transfer, park, or retrieve calls; drag and drop calls to another destination within your organization; route calls directly from IVR regardless of the IVR menu; switch extension presence
  • User: No access to manage calls.
  • Custom: Customizable permissions to tailor your business needs.

By default, all room extensions are assigned the User user type, and no one can manage guest calls. You can designate specific staff members (e.g. front desk) as the Manager by granting them the call service permission , who will then be able to manage guest calls from Linkus Desktop/Web Client.

Procedure

  1. Log in to PBX web portal, go to Hotel Management.
  2. Under Hotel Settings tab, add a permission rule.

    1. In the Client Configuration Permission for Hotel Management section, click Add.
    2. In the Extension drop-down list, select the extension(s) to which you want to grant call service permission.
    3. In the Permission Type section, select the checkbox of Call Service.
    4. Click Save.

Result

The selected extension(s) become the manager of the hotel extension group and can manage calls on Linkus Desktop/Web Client.

Note: For more information about how to manage calls on Linkus Desktop/Web Client, see Manage Guest Calls.