Check in

When guests arrive at the hotel, the front desk can complete the check-in process for them on Linkus Desktop/Web Client.

Individual guest check-in

Procedure
  1. Log in to Linkus Desktop/Web Client, go to Hotel Management > Room Panel.
  2. Filter vacant rooms and find a suitable one.
    1. Click Vacant tab to filter available guest rooms.

    2. Hover your mouse over a guest room, then click Check In.

  3. Fill in the following information for guest accommodation.
    Basic
    Setting Description
    Room Name This field is automatically filled in with the guest room that you have selected.
    Guest Type Select Individual Traveler.
    Check-In Time Keep the current time as check-in time, or change it as needed.
    Expected Departure Time Keep the default check-out time, or change it as needed.
    Call Privilege

    Set whether the guest can make outbound calls from the room phone.

    • Disable Outbound Calls (default value)
    • Allow Domestic Calls
    • Allow International Calls
    Note:
    • If you allow the guest to make outbound calls, ensure that you have configured the proper trunk and outbound route.
    • Outbound call permission is assigned to guest rather than guest room. This means that each time a guest checks out or moves room, PBX will reset the guest room's outbound call permission to Disable Outbound Calls.
    Guest Information
    Note: Language determines the language in which system prompts (e.g. wake-up call, voicemail, or IVR) will be played to the guest.
    Guest Address
  4. Click Save.
Result
You have checked the guest into the guest room, and the followings are achieved:
  • The room status is changed to Occupied.

  • A history of the stay is created for tracking purposes.

Tour group check-in

Procedure
  1. Log in to Linkus Desktop/Web Client, go to Hotel Management > Room Panel.
  2. Go to the group check-in page.
    • To pre-select guest rooms, do as follows:

      1. At the top-left corner, click Bulk Management.
      2. Select the checkboxes of the desired guest rooms.
      3. At the top-right corner, click Group Check-In.
    • To select guest rooms during check-in, do as follows:
      1. At the top-left corner, click Group Check-In/Out, then select Group Check-In.

  3. Fill in the following information for guest accommodation.
    Basic
    Setting Description
    Group Name Click Create New to create a group.
    Check-In Time Keep the current time as check-in time, or change it as needed.
    Expected Departure Time Keep the default check-out time, or change it as needed.
    Call Privilege

    Set whether the tour group can make outbound calls from the room phones.

    • Disable Outbound Calls (default value)
    • Allow Domestic Calls
    • Allow International Calls
    Note:
    • If you allow the tour group to make outbound calls, ensure that you have configured the proper trunk and outbound route.
    • Outbound call permission is assigned to guest rather than guest room. This means that each time a guest checks out or moves room, PBX will reset the guest room's outbound call permission to Disable Outbound Calls.
    Language Select the language in which system prompts (e.g. wake-up call, voicemail, or IVR) will be played to the group guests.
    Guest Information
    Note: A maximum of 64 guests are supported to check in at the same time.
  4. Click Save.
Result
You have checked the tour group into the guest rooms, and the followings are achieved:
  • The room status is changed to Occupied.

  • Multiple histories of the stay are created for tracking purposes.

  • A temporary extension group is automatically created, and all extensions associated with the guest rooms assigned to the tour group are added to it for centralized call permission assignment.