Configure AI Call Transcription with Built-in Service

Yeastar P-Series Software Edition supports AI call transcription powered by built-in AI engine, transcribing the audio of a two-party call into readable text in real time and automatically generating call summaries. This topic describes how to configure AI call transcription with the built-in AI engine.

Requirements

Item Requirement
Firmware 83.23.0.83 or later
Subscription

The AI Transcription feature includes one-time free minutes with your plan subscription (120 minutes for Enterprise Plan or 240 minutes for Ultimate Plan). To expand AI transcription minutes, subscribe to the following add-on service(s) (Path: Plan > Add-on Subscription).

  • AI Transcription (One-Time Capacity): One-time transcription minutes. When used up, you need to purchase additional capacity.
  • AI Transcription (Monthly Quota Pack): Monthly subscription pack with a fixed quota of 500 minutes that resets each month; unused minutes do not roll over to the next month.
Note: If both services are subscribed, minutes are deducted from the monthly quota pack first.

Procedure

  1. Log in to PBX web portal, go to AI > AI Toolbox.
  2. Turn on the switch of Call Transcription.

    Tip: If you have already configured AI Voicemail Transcription with the built-in AI engine, you can directly click Copy Settings from Voicemail Transcription at the top-right corner to reuse the configuration, then modify the settings as needed.
  3. In the Service Type drop-down list, select Build-in Service.
  4. Configure call transcription settings.

    1. In the Language drop-down list, select the desired language to be detected and transcribed for call audio.

    2. In the Extension Scope for This Feature section, specify which extensions / extension groups / departments have access to the call transcription feature.
      • All Extensions: All extensions can use this feature.
      • Specific Extensions: Only selected extensions can use this feature.
  5. Click Save.

Result

  • The AI call transcription feature powered by the built-in AI engine is enabled. Call audio can be detected and transcribed into readable text in the specified language in real time, and a call summary can be generated automatically after the call ends.
    Note: You can configure the call transcription language and mode (either automatic or manual) for extensions individually as needed (Path: Extension and Trunk > Extension > AI > Call Transcription). For more information, see Configure AI Call Transcription for an Extension.
  • The system automatically monitors transcription usage and sends notifications when specific capacity thresholds are reached:
    • When transcription utilization rate (used minutes / total minutes) of either the one-time capacity or the monthly quota pack has reached the pre-configured capacity thresholds, the PBX sends a notification Your AI Transcription Usage is Reaching the Capacity Limit to notify relevant contacts.
      Note:
      • The default thresholds are 80%, 90%, and 95%.
      • You can customize the thresholds for one-time capacity and monthly quota pack individually (Path: System > Event Notification > Your AI Transcription Usage is Reaching the Capacity Limit > Event Detail > Event Setting > Capacity Alert Threshold).

    • The total AI transcription minutes (both one-time capacity and monthly quota pack) is fully used, the PBX sends a notification AI Transcription Limit Reached to notify relevant contacts.
    Note: In addition, you can track AI transcription usage using one of the following methods.
    • View used transcription minutes from the Transcription Usage Details report. For more information, see Access Transcription Usage Details Report.
    • View used transcription minutes and total capacity directly from the Dashboard (Only visible to super administrator account).