Enable AI Call Transcription

AI call transcription can transcribe calls between two parties into readable text in real time and automatically generate call summaries. This topic describes how to enable AI call transcription.

Note: You can enable the AI-powered processing feature mentioned in this topic and manage corresponding resources and configurations on the PBX.

For single extension's settings associated with the feature, users can customize the resources and configurations directly from their Linkus Clients. These settings will be automatically synchronized between the PBX and the user’s Linkus Client.

Requirements

Item Requirement
Firmware 83.22.0.134 or later.
Subscription

The AI Transcription feature includes one-time free minutes with your plan subscription (120 minutes for Enterprise Plan or 240 minutes for Ultimate Plan). To expand AI transcription minutes, subscribe to the following add-on service(s) (Path: Plan > Add-on Subscription).

  • AI Transcription (One-Time Capacity): One-time transcription minutes. When used up, you need to purchase additional capacity.
  • AI Transcription (Monthly Quota Pack): Monthly subscription pack with a fixed quota of 500 minutes that resets each month; unused minutes do not roll over to the next month.
Note: If both services are subscribed, minutes are deducted from the monthly quota pack first.

Procedure

  1. Log in to PBX web portal, go to AI > AI Toolbox.
  2. Select the checkbox of Call Transcription to enable the feature.
  3. Configure call transcription settings.

    1. In the Language drop-down list, select the desired language for call transcription.
    2. In the Extension Scope for This Feature section, specify which extensions / extension groups / departments have access to the call transcription feature.
      • All Extensions: All extensions can use this feature.
      • Specific Extensions: Only selected extensions can use this feature.
  4. Click Save.

Result

  • The AI call transcription feature is enabled. Call audio can be recognized and transcribed into readable text in the specified language in real time, and a call summary can be generated automatically after the call ends.
    Note: You can configure the call transcription language and mode (either automatic or manual) for extensions individually as needed (Path: Extension and Trunk > Extension > AI > Call Transcription). For more information, see Configure AI Call Transcription for an Extension.
  • The system automatically monitors transcription usage and sends notifications when specific capacity thresholds are reached:
    • When transcription utilization rate (used minutes / total minutes) of either the one-time capacity or the monthly quota pack has reached the pre-configured capacity thresholds, the PBX sends a notification Your AI Transcription Usage is Reaching the Capacity Limit to notify relevant contacts.
      Note:
      • The default thresholds are 80%, 90%, and 95%.
      • You can customize the thresholds for one-time capacity and monthly quota pack individually (Path: System > Event Notification > Your AI Transcription Usage is Reaching the Capacity Limit > Event Detail > Event Setting > Capacity Alert Threshold).

    • The total AI transcription minutes (both one-time capacity and monthly quota pack) is fully used, the PBX sends a notification AI Transcription Limit Reached to notify relevant contacts.
    Note: In addition, you can track AI transcription usage using one of the following methods.
    • View used transcription minutes from the Transcription Usage Details report. For more information, see Access Transcription Usage Details Report.
    • View used transcription minutes and total capacity directly from the Dashboard (Only visible to super administrator account).