Access AI Receptionist Call Activity Report

AI Receptionist Call Activity report provides an overview of call activity and statistics for AI receptionist calls. This topic describes how to access the report and explains the key metrics in detail.

Requirements

The firmware version of Yeastar P-Series Software Edition is 83.22.0.134 or later.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Access AI Receptionist Call Activity report.
    1. Click Default Reports tab.

    2. In the AI Reports pane, click AI Receptionist Call Activity.

  3. Set filter criteria for the call report.

    1. In the Time Range and Select Date fields, specify the time range that the report will cover.
    2. In the Receptionist drop-down list, select one or more AI receptionists.

      The call report that matches the filter criteria is displayed on the page, as shown below.

  4. Optional: Save the report for quick access, or schedule it for automatic delivery via email.
    Operation Description
    Add to My Reports Add the report to My Reports list for quick access.
    1. At the bottom of the page, click Add to My Reports.
    2. Enter a name to help you identify the report, and adjust filters or metrics as needed.
    3. Click Save.
    Add to Scheduled Reports Schedule a task to automatically send the report via email.
    1. At the bottom of the page, click Add to Scheduled Reports.
    2. Complete the follow-up settings according to scheduled task.
    Download the report Download the report to local PC for offline review and further analysis.

    1. Optional: Click to customize the report download setting, then save the changes.
      • File Format: Specify the download format for this report.
        • CSV
        • XLS
        • HTML
        • PDF
      • Duration Format: Specify the display format for all duration-related fields.
        • Display in Second (s)
        • Display as HH:MM:SS
      • Export Fields: Specify the fields to export.
        • All
        • Selected
      • Include Details: Whether to download the list data only, or include detailed records.
        If you choose to include detailed records, specify how the details will be downloaded.
        • Download data as multiple files/sheets
        • Details are displayed as indented, offset rows within the same list
    2. Click Download.

Report details

Note: As shown in the call report, calls handled by AI receptionists are categorized into three processing results:
  • Resolved: The AI receptionist successfully resolved the caller's issue without transferring the call.
  • Transferred: The AI receptionist transferred the caller to another destination.
  • Unresolved: The AI receptionist neither resolved the caller's issue nor transferred the call.
Visual analytic
The charts at the top of the report show call trends and outcome distribution over the selected time period.

Call statistics

Refer to the table below for a detailed description of the report metrics.

Metric Description
Call Count
All Answered Calls The total number of calls answered by the AI receptionist.
Resolved Calls The total number of resolved calls.
Transferred Calls The total number of transferred calls.
Unresolved Calls The total number of unresolved calls.
Total Talk Time
All Answered Calls The total amount of time that AI receptionist spent talking to callers in all answered calls.
Resolved Calls The total amount of time that AI receptionist spent talking to callers in resolved calls.
Transferred Calls The total amount of time that AI receptionist spent talking to callers in transferred calls.
Unresolved Calls The total amount of time that AI receptionist spent talking to callers in unresolved calls.
AVG Talk Time
All Answered Calls The average amount of time that AI receptionist spent talking to callers in all answered calls.
Resolved Calls The average amount of time that AI receptionist spent talking to callers in resolved calls.
Transferred Calls The average amount of time that AI receptionist spent talking to callers in transferred calls.
Unresolved Calls The average amount of time that AI receptionist spent talking to callers in unresolved calls.
Call details

Refer to the table below for detailed information on each call handled by the AI receptionist.

Metric Description
ID A unique ID of the AI receptionist call.
Tip: Click the ID to view the corresponding CDR details.
Time The time when the call was received.
Call From The name and number of the caller.
Call To The name and number of the AI receptionist that answered the call.
Talk Duration The time between the call answered and the call ended.
Processing Result The processing result of the call.
AI Insights The AI transcript and summary for the call.
Tip: Click to view the contents.