Set up Queue Managers

With call center service activated, you can set any extension as queue manager. A queue manager does not need to be a queue agent. This topic describes how to set queue managers.

Procedure

  1. Log in to PBX management portal, go to Call Features > Queue, edit the desired queue.
  2. Click Members tab.
  3. In the Queue Managers section, manage the queue managers:
    • To add queue managers: Select the desired extensions from the Available box to the Selected box.
    • To delete queue managers: Select the desired extensions from the Selected box to the Available box.
  4. Click Save and Apply.