Start a Messaging Session with a Customer
If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.
Requirements
- PBX Server
-
Contact system administrator to make sure that the PBX server meets the following requirements:
- Linkus Mobile Client
- Make sure that the version of your Linkus Mobile Client meets the following
requirement:
- Linkus iOS Client: Version 5.2.9 or later
- Linkus Android Client: Version 4.13.16 or later
Procedure
- On Linkus Mobile Client, go to .
- At the top-right corner, tap .
- In the drop-down menu, select Create SMS Session.
- Tap the Sender field, then select the channel number for sending messages.
- In the Recipient field, enter the recipient's phone
number in E.164 format (
[+][country code][phone number]
). For example,+18003275906
. - At the top-right corner, tap
Create.
The messaging session will appear in the external chat list after you send a message.