Configure AI Call Transcription

The AI-powered Call Transcription feature supports transcribing a call between two parties into readable texts in real time, and automatically generating a summary after the call ends, helping you efficiently review call transcript, key points and to-do items. This topic describes how to configure AI call transcription on Linkus Desktop Client.

Note: The configurations will be synchronized across your Linkus UC Clients.

Requirements

PBX Server
  • The firmware of the PBX server is 83.20.0.74 or later.

  • System administrator has enabled Call Transcription for your extension.

Linkus Desktop Client
The version of your Linkus Desktop Client is 1.15.3 or later.

Procedure

  1. Log in to Linkus Desktop Client, go to Preferences > AI.
  2. In the Call Transcription section, configure the following settings according to your need.

    Setting Description
    Automatic Call Transcription Specify whether to automatically transcribe your calls in real time.

    If this option is disabled, you can manually trigger transcription from the call screen for specific calls as needed. For more information, see Transcribe a Call.
    Show Transcription Text After the Call Specify whether to automatically display the transcript and summary in a pop-up window after the call ends.
    Language Select the desired language for call transcription.
  3. Click Save.

Result

  • Call audio can be recognized and transcribed in the configured language in real time, and can be automatically summarized after call ends.
  • You can access the AI-generated transcript and summary of transcribed calls in call logs.