Check and Manage Call Logs

This topic describes how to view the calls that you made, answered, or missed, and how to manage the personal call logs on Linkus Desktop Client.

Procedure

  1. On Linkus Desktop Client, go to Call Logs.
  2. Optional: Select a communication type from the drop-down list of to filter call logs.

  3. Optional: Search or filter specific call logs by name, number, time range, disposition codes, or remark.

  4. Manage the call logs according to your needs.
    Operation Instruction
    Check or edit call notes

    To check or edit call notes you've added for a call, do as follows:

    1. Hover your mouse over the call log, then click .
    2. In the pop-up window, edit the call note as needed, then click Save.
    Check or edit call transcription To check or edit call transcription for a call, do as follows:

    1. Hover your mouse over the call log, then click .
    2. In the pop-up window, check or edit the Transcript and Summary as needed.
      • To edit the summary, click in the Summary section. After editing, click Save in the top-right corner.

      • To copy the content of summary, click in the Summary section.
      • To search the content of transcript, click in the Transcript section.
      • To download the summary or transcript, click and select the desired file type.
    3. Click OK to close the pop-up window.
    Call Follow-Up Via Email To send call details to specified email addresses for follow-up, hover your mouse over the call log, then click .

    The Linkus client will launch the specified email client and create a new message containing the call details to send.
    Place a call You can directly place a call from a call log via the following methods:
    • Double click the desired call log.
    • Hover your mouse over the call log, then click .
    Delete a personal call log

    To delete a call log, do as follows:

    1. Hover your mouse over the desired call log, then click .
    2. In the pop-up window, click OK.

      The personal call log is removed from Linkus UC Clients.
    Clear all personal call logs To delete all your personal call logs, do as follows:

    1. Click on the top-right corner.
    2. In the pop-up window, click OK.

      All your personal call logs are removed from Linkus UC Clients.