Check and Manage Voicemails

This topic describes how to check and manage your voicemails on Linkus Desktop Client.

Procedure

  1. On Linkus Desktop Client, go to Voicemails.
  2. Optional: Select specific read status to filter voicemails.

  3. Check and manage the voicemails according to your needs:
    Note:
    • Changes to the voicemails will be synchronized to all Linkus UC Clients.
    • If the label "Forwarded from: <Extension Name> - <Extension Number>" is displayed below a voicemail, this indicates that the voicemail was forwarded from another extension. Any changes on such voicemails will not affect the original voicemails.
    Operation Instruction
    Listen to a voicemail
    1. Hover your mouse over the desired record.
    2. At the right side, click .

      An unread voicemail will be marked as read.
    View or edit a transcribed voicemail text
    Note: This operation is available only if system administrator has set up voicemail transcription feature.
    1. Hover your mouse over the desired record.
    2. At the right side, click or .

      You can view the transcribed text in a pop-up window.

    3. To edit an AI-generated transcript marked with , click Edit.
    4. Edit the text as needed, then click Save.

    5. Click OK to close the pop-up window.
    Place a call You can directly place a call from a voicemail record via the following methods:
    • Double click the desired record.
    • Hover your mouse over the desired record, and click .
    Download a voicemail
    1. Hover your mouse over the desired record.
    2. At the right side, click .
    Change the read status
    • To mark a voicemail as read or unread, do as follows:
      1. Right click on the desired record.
      2. Click Mark as Read or Mark as unread.
    • To bulk mark voicemails as read, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top menu, click Mark as Read.
    Forwarding voicemail(s)
    Note:
    • To use this feature, make sure that the version of Linkus Desktop Client is 1.22.4 or later.
    • After forwarding, your original voicemails will still remain in your voicemail list, and you can check and manage them as usual.
    • To forward a voicemail to one or more specified extensions, do as follows:
      1. Hover your mouse over the desired record.
      2. At the right side, click .
      3. In the pop-up extension list, select one or more desired extensions.
      4. At the right-bottom corner, click OK.

        A prompt "Voicemail forwarded successfully." appears on the screen.

    • To bulk forward voicemails to one or more specified extensions, do as follows:
      1. Select the checkboxes of the desired voicemails.
      2. At the top menu, click Forward.
      3. In the pop-up extension list, select one or more desired extensions.
      4. At the right-bottom corner, click OK.

        A prompt "Voicemail forwarded successfully." appears on the screen.
    Delete voicemail(s)
    • To delete a voicemail, do as follows:
      1. Hover your mouse over the desired record.
      2. At the right side, click .
      3. In the pop-up window, click OK.
    • To bulk delete voicemails, do as follows:
      1. Select the checkboxes of the desired voicemails.
      2. At the top menu, click Delete.
      3. In the pop-up window, click OK.