Enable Call Quality Monitoring

Linkus Desktop Client supports call quality monitoring for extension, helping technical support diagnose and troubleshoot more efficiently when you encounter call issues. This topic describes how to enable call quality monitoring for your extension on Linkus Desktop Client.

Requirements

The firmware version of the PBX server is 37.23.0.123 or later.

Prerequisites

System administrator has granted you the permission to enable call quality monitoring for your own extension.

Procedure

  1. Log in to Linkus Desktop Client, go to Preferences > Features.
  2. In the Monitor Call Quality section, configure the following settings.

    1. Select the checkbox of Monitor Call Quality.
    2. In the Monitoring End Time drop-down list, specify when call quality monitoring should end.
      Note: You can set the monitoring duration to up to 7 days.
  3. Click Save.

Result

When your extension is on a call in Linkus Desktop Client, call quality data is automatically collected and a call quality report is generated. You can view the report from the corresponding call log.

For more information, see Access Call Quality Monitoring Report.