Linkus Desktop Client Overview

Running on Windows and macOS, Linkus Desktop Client provides you with access to enterprise-grade telephony features from your computer desktop.

Linkus Desktop Client layout

Navigation barToolbarWorkspace

Navigation bar

Navigation bar provides quick access to the following features:

Feature Description
Extensions
  • View colleague information.
  • Place audio or video calls to colleagues.
  • Leave voicemails for colleagues.
  • Add colleague extensions to Favorites list.
Contacts
  • View, add, and manage personal contacts.
  • View, add, and manage company contacts.
Chat
  • Start a personal chat or a group chat with colleagues.
  • Receive and reply to messages from different messaging channels, such as SMS or social media.
Video Conferencing Initiate face-to-face meetings for instant communication among team members and customers.
For more information, see Video Conferencing User Guide.
Note: Linkus Desktop Client only provides a menu entry for the feature. When you access the feature, you will be redirected to the feature on Linkus Web Client without entering any credentials.
Operator Panel Manage calls of members in a specific group.

For more information, see Operator Panel User Guide.
Call Center Console Handle queue calls and achieve real-time call monitoring, management, and reporting.

For more information, see Call Center Console User Guide.
Fax Management

Send and receive faxes directly in Linkus, customize cover pages, and keep track of all fax logs.
Call Logs Check and manage your call logs.
Voicemails Check and manage your voicemails.
Recordings Check and manage your call recording files.
Preferences
Configure the following settings:
  • Extension profile
  • Extension presence
  • Voicemail
  • Audio and video
  • Email notifications
  • Call-handling rules
  • Function keys
  • AI transcription
  • Outlook integration
  • TAPI integration

Toolbar

Toolbar provides quick access to common actions:

Feature Description
Quick access to download Linkus Mobile Client and Yeastar Linkus for Google.
Use function keys to monitor status of specific objects or quickly perform specific operations via function keys.
Switch between Desktop Client mode and CTI mode.
Agent Status Change your status in a queue.
Change extension presence.
Place audio calls or video calls.
Account
  • Change password
  • Configure Two-factor Authentication (2FA)
  • Check Privacy Policy Agreement
  • Access Linkus Help Center
  • Access Support Portal
  • Log out of Linkus

Workspace

An area where you can view or manage specific features.