Control Linkus Web Client by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, Linkus Web Client with your extension logged in can be connected to Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using Linkus Web Client.
Scenario
Imagine that you use a CRM system on your office computer to manage customer relationships and contact customers with click-to-dial via Linkus Desktop Client, but the CRM system has restricted external network access. When you remotely access your office computer from home and click to dial via Linkus Desktop Client on the computer, the audio is actually transmitted through the office's network, not your local network. If the remote connection is unstable,you may experience audio quality issues.
In this case, you can log in to Linkus Web Client with your extension on your home computer, then access your office computer to set Linkus Desktop Client to remotely control Linkus Web Client via CTI. In doing so, the audio streams will be directly routed through Linkus Web Client on your home computer, avoiding the impact of unstable remote network connection and ensuring better audio quality.
Requirements
Make sure that PBX server and your Linkus clients meet the following requirements:
| Item | Requirement |
|---|---|
| PBX Server |
|
| Linkus Desktop Client | Version 1.5.4 or later. |
| Linkus Web Client | The extension logged in to Linkus Web Client is the same as that of Linkus Desktop Client. |
Procedure
- Log in to Linkus Desktop Client.
- At the top-right corner, click
, then select Web
Client from the drop-down list.
Result
You can perform the following operations on Linkus Desktop Client to control the Linkus Web Client:
- Make/End a call
- Make a second call
- Answer/Reject a call
- Transfer a call (attended transfer and blind transfer)
- Record a call
- Hold/Resume a call
- Swap hold
- Add participant
- Merge calls
- Flip a call