Control Linkus Web Client by Linkus Desktop Client

By enabling CTI mode on Linkus Desktop Client, Linkus Web Client with your extension logged in can be connected to Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using Linkus Web Client.

Scenario

Imagine that you use a CRM system to manage customer relationships and contact customers with click-to-dial via Linkus Desktop Client, but the CRM system has limited internet access. When you access your work computer from home and click to dial in the CRM system, you may experience audio quality issues due to poor network conditions.

In this case, you can log in to Linkus Web Client with your extension on your home computer, then access your work computer to set Linkus Desktop Client to remotely control Linkus Web Client via CTI. In doing so, audio streams will be routed through Linkus Web Client, thus ensuring better audio quality.

Requirements

Make sure that PBX server and your Linkus clients meet the following requirements:

Item Requirement
PBX Server
  • The firmware version is 37.15.0.74 or later.
  • The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings > Advanced > Other Options > Enable uaCSTA Connection).
Linkus Desktop Client Version 1.5.4 or later.
Linkus Web Client The extension logged in to Linkus Web Client is the same as that of Linkus Desktop Client.

Procedure

  1. Log in to Linkus Desktop Client.
  2. At the top-right corner, click , then select Web Client from the drop-down list.

Result

You can do the following operations on Linkus Web Client from Linkus Desktop Client:

  • Make/End a call
  • Make a second call
  • Answer/Reject a call
  • Transfer a call (attended transfer and blind transfer)
  • Record a call
  • Hold/Resume a call
  • Swap hold
  • Add participant
  • Merge calls
  • Flip a call