Control an Incompatible IP phone by Linkus Desktop Client

By enabling CTI mode on Linkus Desktop Client, an IP phone with your extension registered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel whereas calls are made and received using the IP phone.

Applications

This topic is applied to the IP phones that fall out of the range of CTI-compatible devices.

For CTI-compatible phones, see Table 2, Table 3, and Table 4.

Procedure

  1. Check if the extension registered on the IP phone is the same as that of Linkus Desktop Client.
  2. Change Linkus Desktop Client to CTI mode.
    1. Log in to Linkus Desktop Client.
    2. At the top-right corner, click , then select the connected IP phone from the drop-down list.

Result

You can do the following operations on the connected IP phone from Linkus Desktop Client:

  • Make/End a call
  • Reject a call
  • Hold/Resume a call
  • Blind transfer a call
  • Record a call