Transfer a Call

This topic describes how to transfer a call.

Prerequisites

To transfer extension group members' active calls, Call distribution management (Redirect, Transfer, Drag and Drop operation) permission is required.

Transfer a call to an extension

  1. On the Inbound & Internal Calls panel or Outbound Calls panel, hover your mouse over an active call.
  2. Transfer the call to an extension user in one of the following methods:

    • Drag the call and drop it on a desired extension displayed in Extension list.

      The extension user will receive an incoming call.

    • Right click the call, click Transfer, and select a transferred party.

      On the pop-up panel, enter a receptionist extension number, and click .

      The extension user will receive an incoming call.

      Tip: You can also click the extension user from the matching results to transfer the call.

Transfer a call to a group voicemail

  1. On the Inbound & Internal Calls panel or Outbound Calls panel, hover your mouse over an active call.
  2. Drag the call and drop it on a desired group voicemail displayed in Group list.

    The call is transferred to the group voicemail and the caller can leave a message to the group members.

Transfer a call to extension's voicemail

  1. On the Inbound & Internal Calls panel or Outbound Calls panel, hover your mouse over an active call.
  2. Right click the incoming call, and select Transfer.
  3. On the pop-up panel, enter an extension number to search the extension user.
  4. From the matching results, click to transfer the call.

    The call is transferred to the extension's voicemail and the caller can leave a message to the extension user.