Test an AI Receptionist

This topic describes how to test an AI receptionist to verify its responses, either via call or chat.

Note:
  • Test calls do not consume AI receptionist minutes or occupy concurrent call capacity; No records will be generated in CDR and call reports.
  • During testing, the time-based greeting will not take effect, and calls cannot be transferred.

Prerequisites

You have created an AI receptionist.

Procedure

  1. Log in to PBX web portal, go to AI > AI Receptionist.
  2. Click the desired AI receptionist, then go to the Online Test tab.
  3. Select a test method and follow the instructions below:
    Method Instruction
    Call

    Note: The duration of a test call is limited to 5 minutes.
    1. At the left panel, click Call.
    2. Click Start to initiate a test call.
    3. Simulate customer inquiries by asking questions. For example, What is your company's core service?.
    4. Listen to the receptionist's replies and evaluate the response accuracy and overall interaction experience.
    Chat

    1. At the left panel, click Chat.
    2. Click Start to begin a chat session.
    3. Simulate customer inquiries by sending messages.
    4. Review the receptionist's replies and evaluate the response accuracy and overall interaction experience.

What to do next