Set up Contact Synchronization from Zendesk
After integrating Yeastar P-Series PBX System with Zendesk, you can enable a one-way contact synchronization to synchronize the Zendesk contacts to a specific PBX phonebook.
Prerequisites
You have integrated Yeastar P-Series PBX System with Zendesk.
Procedure
- Log in to PBX web portal, go to .
- On the Zendesk integration page, select the checkbox of Synchronize Contacts Automatically.
- In the Synchronize to Phonebook drop-down list, select an
existing empty phonebook or create a new phonebook to store the contacts that
will be synchronized from Zendesk.Note: The contacts can only be synchronized to an empty phonebook.
- Click Save.
Result
On .
When the associated extension receives an inbound call from or places an outbound call to a Zendesk contact, the matched contact information will be synchronized to the phonebook in Yeastar P-Series PBX System automatically.
Note: This is a one-way sync from Zendesk to Yeastar P-Series PBX System, therefore the associated phonebook and the synced
contacts are read-only.