Disconnect Zendesk Integration

When you want to integrate with another helpdesk service, you need to disconnect the current Zendesk integration first.


  1. Log in to PBX web portal, go to Integrations > Helpdesk.
  2. On the top-right corner of the Zendesk integration page, click Cancel Integration.

  3. On the pop-up window, click OK.


  • The Zendesk integration is disconnected.
  • All the integration settings are cleared.
  • The synchronized phonebook and contacts are retained on PBX, and can be edited now.