Language

This topic provides an overview of the Language component, and describes its restriction, configuration, as well as supported connections.

Component restriction

Component setting has lower priority than extension-specific setting.

If the caller is an internal extension whose system prompt language (configured in Extension and Trunk > Extension > Language > System Prompt Language) differs from the language set in Language component, the extension's system prompt language will take precedence.

Component introduction

After setting up a call flow, the system plays system prompts in English by default. Language component allows you to change the system prompt language for subsequent components in the call flow, overriding the default language setting.

Supported languages
By default, only English is available. To use another language, download the desired language in PBX Settings > Voice Prompt > System Prompt before configuring the component.

Component configuration

  1. After adding Language component to a call flow, click Language component to proceed with the configuration.

  2. In the Language drop-down list, select a language.

  3. At the bottom-right corner, click Confirm.

    The selected language will appear on the component.

Component connections

Language component can be connected to one component, which can be any of the components listed below.

Component Description
Prompt

Prompt component allows you to play audio prompt(s) or a text-to-speech message to callers.

For more information, see Prompt.
Business Hours

Business Hours component allows you to route calls to different destinations based on the time of day.

For more information, see Business Hours.
Menu Menu component allows you to present callers with a set of menu options, and route calls based on the DTMF digit they press.

For more information, see Menu.
User Input

User Input component allows you to collect DTMF digits from callers, typically used with Condition component to evaluate user input and route calls.

For more information, see User Input.
Language

Language component allows you to change the system prompt language for subsequent components in a call flow.

For more information, see Language.
Record Record component allows you to start recording a call upon the caller being connected to another participant, and optionally configure prompts to inform call participants at the start and during the recording. Alternatively, you can use the component to disable call recording for calls that are supposed to be recorded.

For more information, see Record.
Dial by Number

Dial by Number component allows callers to directly dial a number to reach the destination.

For more information, see Dial by Number.
Dial by Name

Dial by Name component is one of the end components to terminate caller's connection to the current call flow. It allows callers to reach extension user by entering the first three letters of the user's name.

For more information, see Dial by Name.
Transfer

Transfer component is one of the end components to terminate caller's connection to the current call flow. It allows you to transfer callers to a designated destination, and optionally configure prompts to inform them of the transfer.

For more information, see Transfer.
Hang Up Call

Hang Up Call component is one of the end components to terminate caller's connection to the current call flow. When callers are routed to the component, the call will be disconnected.

For more information, see Hang Up Call.
Condition Condition component allows routing calls based on logical expressions.

For more information, see Condition.
Loop Loop component allows a group of components to be executed repeatedly, either for a specified number of times or until a condition is met.

For more information, see Loop.
Developer Developer component allows you to query and update data from PBX-native database or third-party database.
For more information, see the following topics: