Get System Capacity

This topic provides an overview of the Get System Capacity component, and describes its configuration as well as supported connections.

Component introduction

Get System Capacity component allows you to query system capacity, including the total and used number of extensions and concurrent calls. The query results are stored in variables, which can be used as input for subsequent components or for condition evaluation.

Component configuration

After adding Internal Data Ops component to a call flow, click Internal Data Ops component to proceed with the configuration.
In the Component Type drop-down list, select Get System Capacity.
At the bottom-right corner, click Confirm.

Component variables

When a Get System Capacity component is added to a call flow, the system stores system capacity in variables. These variables can be referenced in expression-supported components (such as Condition) to retrieve the system capacity and respond accordingly based on the result.

Note: Since Get System Capacity component can be added multiple times in a call flow, an index is appended to each component (e.g. Get System Capacity 1, Get System Capacity 2) based on the order in which the components are added. To retrieve data from the right component, the component variable must contain the corresponding index.


Variable	Type	Description	Example Value
$GetSystemCapacity`{index}`.extensionCapacity	Integer	The maximum number of supported extensions.	50
$GetSystemCapacity`{index}`.extensionUsed	Integer	The number of used extensions.	33
$GetSystemCapacity`{index}`.ccCapacity	Integer	The maximum number of supported concurrent calls.	25
$GetSystemCapacity`{index}`.ccUsed	Integer	The number of used concurrent calls.	1

Component connections

Get System Capacity component can be connected to one component, which can be any of the components listed below.


Component	Description
Prompt	Prompt component allows you to play audio prompt(s) or a text-to-speech message to callers. For more information, see Prompt.
Business Hours	Business Hours component allows you to route calls to different destinations based on the time of day. For more information, see Business Hours.
Menu	Menu component allows you to present callers with a set of menu options, and route calls based on the DTMF digit they press. For more information, see Menu.
User Input	User Input component allows you to collect DTMF digits from callers, typically used with Condition component to evaluate user input and route calls. For more information, see User Input.
Language	Language component allows you to change the system prompt language for subsequent components in a call flow. For more information, see Language.
Record	Record component allows you to start recording a call upon the caller being connected to another participant, and optionally configure prompts to inform call participants at the start and during the recording. Alternatively, you can use the component to disable call recording for calls that are supposed to be recorded. For more information, see Record.
Dial by Number	Dial by Number component allows callers to directly dial a number to reach the destination. For more information, see Dial by Number.
Dial by Name	Dial by Name component is one of the end components to terminate caller's connection to the current call flow. It allows callers to reach extension user by entering the first three letters of the user's name. For more information, see Dial by Name.
Transfer	Transfer component is one of the end components to terminate caller's connection to the current call flow. It allows you to transfer callers to a designated destination, and optionally configure prompts to inform them of the transfer. For more information, see Transfer.
Hang Up Call	Hang Up Call component is one of the end components to terminate caller's connection to the current call flow. When callers are routed to the component, the call will be disconnected. For more information, see Hang Up Call.
Condition	Condition component allows routing calls based on logical expressions. For more information, see Condition.
Loop	Loop component allows a group of components to be executed repeatedly, either for a specified number of times or until a condition is met. For more information, see Loop.
Internal Data Ops	Internal Data Ops component allows you to query and update data from PBX-native database. For more information, see the following topics: Get Extension Presence Status Set Extension Presence Status Get Queue Agent Get Queue Info Get Agent Status Set Agent Status Get System Info Get System Capacity Get Extension Info Get Company Contact Info
Email Sender	Email Sender component allows you to send emails, enabling real-time notifications, alerts, or delivery of user-specific information. For more information, see Email Sender.
Database Access	Database Access component allows you to interact with database during a call flow. You can execute SQL operations to retrieve or update data as needed. For more information, see Database Access.
HTTP Request	HTTP Request component allows you to send HTTP requests to external web servers, enabling data exchange with third-party services. For more information, see HTTP Request.