Switch Agent Status in Queue

If you are an agent in a queue, you can easily switch your agent status in queues on NovoOne Web Client.

Procedure

  1. Log in to NovoOne Web Client.
  2. At the top-right corner, click Agent Status.
  3. To switch agent status in a specific queue, do as follows:

    1. In My Queues list, click the desired queue.
    2. Select the desired agent status.
  4. To switch agent status in all queues you belong to, do as follows:

    1. Click Set all queue states to.
    2. Select the desired agent status.
      Note: If you are a static agent in a queue, Log In means you will receive calls from that queue; while Log Out means you will stop receiving calls from it.