View and Manage Voicemails

This topic describes how to view and manage your voicemails on NovoOne Web Client.

Procedure

  1. Log in to NovoOne Web Client.
  2. At the left navigation bar, go to Voicemail.
  3. Optional: Filter or search specific voicemail.

  4. In the voicemail list, manage your voicemails as needed.
    Tip: You can directly place a call to the number by double clicking the voicemail.
    Operation Instruction
    Download a voicemail

    Save a copy of the voicemail to your computer for backup or offline access.

    1. Click beside the desired voicemail.

    The voicemail is downloaded to your computer in .wav format.
    Play a voicemail

    Listen to a voicemail message to catch any information you may have missed.

    1. Hover over the Voice column of the desired voicemail.
    2. Click to play.
    3. Optional: Adjust the volume and playback speed as needed.
    View the transcript of a voicemail

    Read the voicemail transcript to quickly grasp the message without listening to the audio.

    Note: This operation is available only if the system administrator has enabled the Voicemail Transcription feature and granted you permission to use it.
    1. Click beside the desired voicemail.
    2. In the details page, check the transcripts in the AI ASSISTANT section.
    Forward a voicemail

    Forward a voicemail to colleagues for their reference.

    1. Right click the voicemail, then select Forward in the drop-down list.
    2. In the pop-up window, select one or multiple desired users, then click Send.

      A "Forwarded successfully" prompt appears, indicating that the voicemail has been forwarded to the specified user(s).

      Note: The original voicemail remains in your list without any change.
    Change voicemail read status
    Mark voicemails as read or unread to track which messages you have reviewed.
    Note: Unread voicemails are marked with a red dot ().
    1. In the list, select the checkbox(es) of one or multiple voicemails.
    2. At the top-right corner, click Read / Unread.
    Delete voicemails

    Remove unwanted voicemails as needed.

    1. In the list, select the checkbox(es) of one or multiple voicemails.
    2. At the top-right corner, click Delete.
    3. In the pop-up window, click Delete to confirm.