Provision Polycom Phones with Yeastar S-Series VoIP PBX

This guide provides instructions on how to provision Polycom phones with Yeastar S-Series VoIP PBX. The details in this guide takes Polycom VVX201 running firmware as an example.

Supported phone models

  • VVX101, VVX201, VVX300, VVX310, VVX400, VVX500, VVX600, VVX601, VVX1500
  • IP321, IP331, IP335, IP450, IP550, IP560, IP670

Factory reset the phone

Before provisioning the phone, you must reset the phone to factory defaults in case the device has residual settings of a previous configuration. To reset the phone, see How to Factory Reset Polycom Phones.

Provision the phone via DHCP

Step 1. Set the PBX as a DHCP server
  1. Disable DHCP function on your router.

    Make sure that the PBX is the only DHCP server in your local network.

  2. Log in Yeastar S-Series VoIP PBX web interface, go to Settings > System > Security > Service, check the option Enable DHCP Server.
  3. Configure the DHCP server, such as Gateway, Subnet Mask, DHCP Address Range, etc.

    Note that you should configure the PBX IP as the TFTP server address.

  4. Check the option TFTP, set the PBX as a TFTP server.

  5. Click Save and Apply.
Step 2. Configure the TFTP provisioning protocols for the phone
  1. On the Polycom phone, press the Home key.
  2. Navigate to Settings > Advanced, press the Sel soft key.
  3. Enter the admin password: 456, and then press the Enter soft key.
  4. Navigate to Admin Settings > Network Config > Provisioning Server, select TFTP from Server Type.
  5. Press the Back soft key twice, follow the phone prompts to save the settings.
Step 3. Provision the phone
  1. Connect the phone to the same network of the Yeastar S-Series VoIP PBX.
  2. Check the phones' MAC address and phone model, usually you can find them at the back of phone.
  3. Log in Yeastar S-Series VoIP PBX web interface, go to Auto Provisioning page, click Scan to scan phones in the local network.

    All the detected phones appear on the page.

  4. Find the phone from Device List, and then click .
  5. Assign an extension for the phone.

  6. Click Save.

    A pop-up dialog prompts you whether to reboot the phone.

  7. Click Yes.

    The IP phone reboots to get and apply configurations automatically from the PBX.

  • If the IP phone doesn't reboot automatically, you need to reboot the phone manually to take effect.

  • Each time the IP phone reboots, it always gets the configurations from the PBX. In this case, the personal settings on the phone may be lost after the phone reboots.

Polycom Provisioning options

In addition to provision phone lines, you can provision other phone settings to match your needs.

Note: Extended phone configurations vary on each phone model.
  • Features

    Enable or disable Call Waiting and Auto Answer.

  • Preference

    Configure the phone preference settings, such as Time Format, Time Zone, Phone Language, etc.

  • Codec

    Select and configure the preferred codec list for the phone.

    Note: At least one of the same codecs on the phone and the PBX is required, or there will be no audio in the call.