How to Factory Reset Polycom Phones

This guide takes Polycom VVX201 running firmware as an example.

  1. Press the Home key.
  2. Navigate to Settings > Advanced, press the Sel soft key.
  3. Enter the admin password: 456, and then press the Enter soft key.
  4. Navigate to Admin Settings > Reset to Defaults, and then press the Sel soft key.
  5. Navigate to Reset to Factory, and then press the Sel soft key.

    The phone prompts you whether to perform factory reset.

  6. Press the Yes soft key.

    The phone will be reset successfully after startup.

    CAUTION: Do not power off during phone startup.