Users Mapping

This topic introduces the mapping of Users between Yeastar and 3CX Phone System.

On Yeastar PBX web portal, go to Extension and Trunk > Extension to check whether extensions are mapped correctly, as detailed in the following information for your reference.

User

Yeastar 3CX
User Information
First Name First Name
Last Name Last Name
Email Address Email Address
Mobile Number Mobile Number
User Password
Important: After migrating users to Yeastar Phone System, the user password is changed. To allow users to use Linkus UC Clients, you need to send Linkus welcome emails to users' mailboxes.
User Role
Job Title
Extension Information
Extension Number Extension
Caller ID
Registration Name Authentication ID
Registration Password
IP Phone Concurrent Registrations
Outbound Caller ID (DOD)
Emergency Outbound Caller ID
Allow Selecting Outbound Caller ID
Outbound Caller IDs

Presence

Yeastar 3CX
Figure 1. Available
Presence Information
Call Forwarding (Internal Calls)
  • Forwarding Condition
    • Always
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 Internal Calls
  • Forwarding Condition
    • If I do no answer calls, forward internal calls to.
    • If I am busy or my phone is unregistered, forward calls to.
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Call Forwarding (External Calls)
  • Forwarding Condition
    • Always
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 External Calls
  • Forwarding Condition
    • After timeout forward external calls to.
    • If I am busy or my phone is unregistered, forward calls to.
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Ring Strategy
Ring Timeout (s) Internal Calls - If I do no answer calls within {number} seconds.
Options
  • Ring the Mobile Number Simultaneously
  • Accept Push Notifications
  • Agent Status Auto Switch
 Options
  • Ring my mobile simultaneously
  • Accept Push Notifications
Figure 2. Away
Presence Information
Call Forwarding (Internal Calls)
  • Forwarding Condition
    • Always (default value)
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 Internal Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Call Forwarding (External Calls)
  • Forwarding Condition
    • Always (default value)
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 External Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Ring Strategy
Ring Timeout (s)
Options
  • Ring the Mobile Number Simultaneously
  • Accept Push Notifications
  • Agent Status Auto Switch
    • Do Nothing
    • Log Out
    • Pause
 Options
  • Accept Push Notifications
    • Log out from queues
Figure 3. Business Trip
Presence Information
Call Forwarding (Internal Calls)
  • Forwarding Condition
    • Always (default value)
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 Internal Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Call Forwarding (External Calls)
  • Forwarding Condition
    • Always (default value)
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 External Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Ring Strategy
Ring Timeout (s)
Options
  • Ring the Mobile Number Simultaneously
  • Accept Push Notifications
  • Agent Status Auto Switch
    • Do Nothing
    • Log Out
    • Pause
 Options
  • Accept Push Notifications
    • Log out from queues
Figure 4. Do Not Disturb
Presence Information
Call Forwarding (Internal Calls)
  • Forwarding Condition
    • Always
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 Internal Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Call Forwarding (External Calls)
  • Forwarding Condition
    • Always
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 External Calls
  • Forwarding Condition
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Options
  • Accept Push Notifications
  • Agent Status Auto Switch
    • Do Nothing
    • Log Out
    • Pause
 Options
  • Accept Push Notifications
    • Log out from queues
Figure 5. Lunch Break
Presence Information
Call Forwarding (Internal Calls)
  • Forwarding Condition
    • Always
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 Internal Calls
  • Forwarding Condition
    • If I do no answer calls, forward internal calls to.
    • If I am busy or my phone is unregistered, forward calls to.
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Call Forwarding (External Calls)
  • Forwarding Condition
    • Always
    • No Answer
    • When Busy
  • Destination
    • Extension
    • Voicemail
    • Mobile Number
    • External Number
    • Hang Up
    • IVR
    • Ring Group
    • Queue
    • Group Voicemail
    • Play Greeting then Hang Up
 External Calls
  • Forwarding Condition
    • After timeout forward external calls to.
    • If I am busy or my phone is unregistered, forward calls to.
  • Destination
    • Forward to Extension
    • Forward to Voicemail / Forward to extension's Voicemail
    • Forward to Mobile
    • Forward to number
    • End Call
Ring Strategy
Ring Timeout (s) Internal Calls - If I do no answer calls within {number} seconds.
Options
  • Ring the Mobile Number Simultaneously
  • Accept Push Notifications
  • Agent Status Auto Switch
    • Do Nothing
    • Log Out
    • Pause
 Options
  • Ring my mobile simultaneously
  • Accept Push Notifications
    • Log out from queues
Off Work

Voicemail

Yeastar 3CX
Enable Voicemail
Enable Voicemail Enable Voicemail
Voicemail PIN Authentication Disable Voicemail PIN Authentication
Voicemail Access PIN PIN Number
Voicemail Language
New Voicemail Notification
  • Do Not Send Email Notifications
  • Send Email Notifications with Attachment

  • Send Email Notifications without Attachment
 Email Options
  • No email notification
  • Send vmail as attachment / Send as attachment and delete from mbox
  • Send email notification only
Play Date and Time Read date/time
Play Caller ID Play caller ID
Play Message Duration
Default Greeting Choose default Voicemail greeting message
Available When in Available status, use this custom Voicemail greeting.
Away When in Away status, use this custom Voicemail greeting.
DND When in Do Not Disturb (DND) status, use this custom Voicemail greeting.
Lunch Break When in Lunch status, use this custom Voicemail greeting.
Business Trip When in Business Trip status, use this custom Voicemail greeting.
Off Work

Features

Yeastar 3CX
Notifications
Send email notification when the User Password is changed
Send email notifications on missed calls Send email notification on missed call
Prompt
Call Recording
Recording Operation
  • No Permission or Start/Pause/Resume
  • Pause/Resume
Note: If Allow users to start and stop recording is enabled in 3CX, Recording Operation will be set to Start/Pause/Resume. Otherwise, it will be set to No Permission.

  • Allow users to start and stop recording
Call
Time-conditional Presence Auto Switch
Call Monitor
Boss Extension
Call Handling Based on Caller ID
Popup URL
Door Phone Application
Hot Desking

Advanced

Yeastar 3CX
Transport
  • UDP
  • TCP
  • TLS
 SIP Transport
  • UDP
  • TCP
  • TLS

Security

Use default values of Yeastar Phone System.

Linkus Clients

Use default values of Yeastar Phone System.

Phone

Use default values of Yeastar Phone System.

Function Keys

Yeastar 3CX
N/A Blank / Change Status / Agent Login/Logout
Line Line Key
BLF BLF
Speed Dial Speed Dial / Custom Speed Dial
Parking & Retrieve Shared Parking
Check Voicemail
Check Group Voicemail
Intercom
DTMF
Agent Login/Logout
Agent Pause/Unpause
LDAP Directory
Boss-Secretary Feature
Call Forward