Digital Receptionists Mapping

This topic introduces the mapping of Digital Receptionists between Yeastar and 3CX Phone System.

On Yeastar PBX web portal, go to Call Features > IVR to check whether digital receptionists are mapped correctly, as detailed in the following information for your reference.

Basic

Yeastar	3CX
Number	Extension
Name	Enter a name
Prompt	Prompt
Prompt Repeat Count
Response Timeout (s)	If no input within seconds
Digit Timeout (s)
IVR Alert Info
Dial Extensions
Allow Calling Numbers
Dial Outbound Routes
Dial to Check Voicemail
Dial #9 to Modify IVR Prompt

Key Press Event

Yeastar	3CX
Advanced Settings Time Condition Language Custom Key
Key 0 - 9 and the destination None Hang Up Extension Ring Group Queue IVR Extension Voicemail Dial by Name Play Prompt and Return to IVR Group Voicemail Conference External Number Play Prompt and Exit	Key 0 -9 and the destination Nothing End Call / Send Call to Call Flow Apps Connect to Extension Connect to Ring Group Connect to Queue Connect to Digital Receptionist Transfer to Voicemail Call by Name Repeat Prompt Play Prompt and Exit
Press # and * and the destination
Invalid Input Destination Extension Ring Group Queue IVR Play IVR Prompt Hang Up Extension Voicemail Group Voicemail Conference Dial by Name External Number Play Prompt and Exit Play Prompt and Return to IVR	If input is invalid then Extension Ring Group Queue IVR Repeat Prompt Send Call to Call Flow Apps
Response Timeout Hang Up Extension Ring Group Queue IVR Extension Voicemail Dial by Name Play IVR Prompt Play Prompt and Return to IVR Group Voicemail Conference External Number Play Prompt and Exit	Destination for no DTMF input End Call / Send Call to Call Flow Apps Connect to Extension Connect to Ring Group Connect to Queue Connect to Digital Receptionist Transfer to Voicemail Call by Name Repeat Prompt