Call Queues Mapping

This topic introduces the mapping of Call Queues between Yeastar and 3CX Phone System.

On Yeastar PBX web portal, go to Call Features > Queue to check whether call queues are mapped correctly, as detailed in the following information for your reference.

Basic

Yeastar 3CX
Basic
Number Extension
Name Name
Skill-based Routing (Ring Strategy of Equal Skill Level)
  • Ring All
  • Random
  • Rrmemory
  • Fewest Calls
  • Least Recent
  • Linear
 Polling Strategy
  • Skill Based Routing Ring All
  • Skill Based Routing Hunt Random Start
  • Skill Based Routing Round Robin
  • Skill Based Routing Fewest Answered
Ring Strategy
  • Ring All

  • Least Recent
  • Fewest Calls
  • Random
  • Rrmemory
  • Linear
 Polling Strategy
  • Ring All / Prioritized Hunt / Least Talk Time /

    Hunt by Threes Random / Hunt by Threes Prioritized

  • Longest waiting
  • Fewest Answered
  • Hunt Random Start
  • Round Robin
Maximum Waiting Time (s) Maximum Queue Wait Time (seconds)
Failover Destination Destination if no answer
Agent Options
Agent Timeout (s) Ring Time (Seconds)
Retry Interval (s)
Wrap-up Time (s) Wrap-Up Time (seconds)
Agent Announcement
Ring In Use
Agent Auto Pause
Prompt
Join Announcement Intro Prompt File
Music On Hold
Note: 3CX supports selecting MoH playlist or intro prompt as MoH, while Yeastar only supports MoH playlist. If you select intro prompt as MoH in 3CX, Music on Hold in Yeastar Phone System will be filled with default value None.
 Music on Hold
Periodic Announcement
Frequency (s)
Caller Position Announcements
  • Announce Position
  • Announce Hold Time
  • Play "Thank You for Your Patience" Prompt
 Options
  • Announce Queue position to caller
Frequency (s) Announcement Interval (seconds)
Agent ID Announcement

Members

Yeastar 3CX
Dynamic Agents
Dynamic Agents Call Queue Agents
Static Agents
Static Agents
Queue Managers
Queue Managers

Select queue manager extension number
Notify Manager when a queue call is missed Notify Queue Manager when a Queue call is lost
Notify Manager when a queue call is abandoned
Notify Manager when the SLA is lower than its alarm threshold Notify Queue manager via email when SLA time has been Breached
Notify Manager when a callback request is made Notify Queue Manager when a Callback is made
Notify Manager when a callback failed Notify Queue manager when a Callback fails

Preferences

Use default values of Yeastar Phone System.

Queue Panel Permissions

Use default values of Yeastar Phone System.