Step 1. Create a Backup on 3CX

Create a 3CX backup and download the backup file.

Requirements for 3CX phone system

Item Requirement
Version V18 or V20

Procedure

  1. Log in to 3CX management console, go to Backup and Restore.
  2. Create a new backup.
    Note: Do NOT select any of the additional items, as they cannot be migrated to Yeastar Phone System.

  3. Download the backup.

Result

The 3CX backup is downloaded to your computer as a .zip file.

What to do next

  1. Remove unnecessary files from 3CX backup, so as to reduce file size and improve restore efficiency.
    1. Optional: Create a copy of 3CX backup.
      Note: It is recommended to edit a copy of the downloaded backup file, in case the original 3CX backup has retention value.
    2. Delete unnecessary files from the backup (or the backup copy), keeping only the httpprompts, vmailprompts, and .xml file.
      Important: Do NOT create any new folders in the backup (or the backup copy). Retain only the listed items; otherwise, the restoration may fail.

  2. Optional: To migrate the auto-provisioned phones to Yeastar Phone System, you need to remove the phones from 3CX and release the phones' MAC addresses from manufacturer RPS to avoid potential provisioning failure.

    Example: Remove phones from 3CX

  3. Restore the 3CX backup copy on Yeastar Phone System.