Configure Message Envelope

This topic describes how to enable or disable message envelope.

Background information

Message envelope is given before a voicemail message is played. Message envelop includes the following information:

  • Date and Time that the message was received.
  • Caller ID information.
  • Duration of the message.

You can enable or disable envelope information separately according to user needs.

Configure message envelope for extension voicemail

  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. Decide whether to enable the following information for the message envelope:
    • Play Date and Time: Play the date and time that the messages was received.
    • Play Caller ID: Play the caller ID information.
    • Play Message Duration: Play the duration of message.
  4. Click Save and Apply.

Configure message envelope for group voicemail

  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In the Basic section, decide whether to enable the following information for the message envelope:
    • Play Date and Time: Play the date and time that the group voicemail messages was received.
    • Play Caller ID: Play the caller ID information.
    • Play Message Duration: Play the duration of group voicemail message.
  3. Click Save and Apply.