Control Linkus Mobile Client by Linkus Web Client

By enabling CTI mode on Linkus Web Client, Linkus Mobile Client with your extension logged in can be connected to Linkus Web Client. In this way, Linkus Web Client acts as a visual control panel where you can perform the call operations (dial, record, hang up, etc.), while the audio stream is transmitted through the connected Linkus Mobile Client.

Scenario

Imagine that you use a CRM system on your office computer to manage customer relationships and contact customers with click-to-dial via Linkus Web Client, but the CRM system has restricted external network access. When you remotely access the office computer and click to dial via Linkus Web Client on the computer, the audio is actually transmitted through the office's network, not your local network. If the remote connection is unstable, you may experience audio quality issues.

In this case, you can install Linkus Mobile Client on your phone, and log in with your extension, then access your office computer to set Linkus Web Client to remotely control Linkus Mobile Client via CTI. In doing so, the audio streams will be directly routed through Linkus Mobile Client on your phone, avoiding the impact of unstable remote network connection and ensuring better audio quality.

Requirements

Make sure that PBX server and your Linkus clients meet the following requirements:

Item Requirement
PBX Server The firmware version is 83.22.0.134 or later.
Linkus Mobile Client
  • The version meets the following requirements:
    • Linkus iOS Client: 5.24.13 or later.
    • Linkus Android Client: 5.24.7 or later.
  • The extension logged in to Linkus Mobile Client is the same as that of Linkus Web Client.

Procedure

  1. Log in to Linkus Web Client.
  2. At the top-right corner, click , then select Mobile Client from the drop-down list.

Result

You can perform the following operations on Linkus Web Client to control the Linkus Mobile Client:
Note: When an incoming call arrives, you need to answer it on the Linkus Mobile Client. Answering from the Linkus Web Client is not supported.
  • Make/End a call
  • Reject a call
  • Blind transfer a call
  • Record a call
  • Hold/Resume a call
  • Flip a call
  • Transcribe a call