Park a Call

During an active call, you can directly click button on the call window to park the call on a system-assigned or manually selected parking number.

Parking types

You can choose one of the following types to park a call:
Note: After parking, the call remains on the parking number for a specified period of time (default 60 seconds). Upon timeout, the call will be routed back to the parking initiator or forwarded to a predefined destination (such as a specified number or voicemail).

Both the parking timeout and the timeout destination are configured by your system administrator on PBX server.

  • System Park: If you need to temporarily switch devices or hand off a call to any available colleague, park the call on a system-assigned parking number.

    You can then either dial the number on another device or share it with your team for a quick handoff.

  • Selected Park Number: If the departments or individuals have their own dedicated parking numbers, you can park the call on a specified parking number according to your need.

    For example, you need to hand off a call to a designated department, park it directly on their shared parking number. Members of that department can then retrieve the call from their devices to seamlessly continue the call.

Park a call on a system-assigned parking number

Requirements
System administrator has enabled the Call Parking feature code on PBX server.
Scenario

During a call, if you need to go from the public area to a conference room, you can park the call. On the IP phone in the conference room, simply dial the parking number to continue the call.

Procedure
During an active call, click More > Park on the call window, then select System Park.

Result
  • The call is parked on a system-assigned parking number, and a toast notification appears on the screen showing the parking number, for example, "The call has been parked at 6000.".
    Note: If no parking number available, a toast notification appears with the message "No available parking slot." and the call is automatically resumed.
  • You can dial the parking number on the device with a PBX extension registered in the conference room to retrieve the call.

Park a call on a specified parking number

Requirements
System administrator has enabled the Directed Call Parking feature code on PBX server.
Scenario

To facilitate internal collaboration, each department has its dedicated parking number (e.g., 6004 for Sales department).

During an active call, if your customer requires another department's (e.g., Sales) service, you can park the call on the department's parking number. Anyone in the designated department can retrieve the call using the number to quickly assist the customer.

Procedure
  1. During an active call, click More > Park on the call window, then select Selected Park Number.

    The call is put on hold, and the currently available parking numbers is listed in the right-panel.

  2. In the right-panel, select the desired parking number using either of the following methods.

    • In the number list, search and select the desired parking number.
    • In the search bar, enter the desired parking number, then click beside the search bar.

Result
  • The call is parked on the specified parking number, and a toast notification appears on the screen with the massage "The call has been parked at 6004.".
    Note: If the selected parking number is unavailable, a toast notification appears with the message "No available parking slot." and the call is automatically resumed.
  • The salespersons can dial the parking number or press the associated Park & Retrieve function key on their device to quickly retrieve the parked call.