Enable AI Voicemail Transcription

AI voicemail transcription can converts voicemail audio into readable text using the built-in artificial intelligence (AI), allowing users to quickly review voicemail messages. This topic describes how to enable AI voicemail transcription.

Requirements

Item Requirement
Firmware 84.19.0.110 or later.
Subscription
  • Subscribe to Enterprise Plan or Ultimate Plan to ensure AI transcription is available.
    Note: You can get started with the AI transcription feature using the free transcription minutes that come with your subscription plan (120 minutes for Enterprise Plan or 240 minutes for Ultimate Plan).
  • Contact your service provider to expand transcription minutes as needed.

Procedure

  1. Log in to PBX web portal, go to Integrations > AI.
  2. Select the checkbox of Voicemail Transcription to enable the feature.
  3. Configure voicemail transcription settings:

    1. Set the transcription language.
      • Language: In the drop-down list, select the desired language in which group voicemail messages will be transcribed.
      • Languages to Auto-Detect: If you set the Language to Automatic, select the desired languages for auto detection.

        The system will automatically detect and transcribe voicemail messages in the selected languages.

        Note:
        • You can select up to 5 languages for auto-detection simultaneously.
        • Only one region can be selected per language. For example, you cannot select both English (UK) and English (US) at the same time.
    2. In the Extension Scope for This Feature section, specify which extensions / extension groups / departments are allowed to use voicemail transcription feature.
      • All Extensions: All extensions can use this feature.
      • Specific Extensions: Only selected extensions can use this feature.
  4. Click Save.

Result

  • The AI voicemail transcription feature is enabled. The system will automatically transcribe both group and extension voicemail messages into readable texts in the specified languages.
    Note: Messages delivered to extension voicemails, including those from group voicemails in Broadcast to Members mode, are transcribed in the language individually configured for each extension (Path: Extension and Trunk > Extension > AI > Voicemail Transcription > Language). For more information, see Configure AI Voicemail Transcription for an Extension.
  • The system automatically monitors transcription usage and sends notifications when specific capacity thresholds are reached:
    • When transcription utilization rate (used minutes / total minutes) has reached the pre-configured capacity thresholds, the PBX sends a notification Your AI Transcription Usage is Reaching the Capacity Limit to notify relevant contacts.
      Note:
      • The default thresholds are 80%, 90%, and 95%.
      • You can customize the thresholds as needed (Path: System > Event Notification > Your AI Transcription Usage is Reaching the Capacity Limit > Event Detail > Event Setting > Capacity Alert Threshold).

    • When the total capacity is fully used, the PBX sends a notification AI Transcription Limit Reached to notify relevant contacts.
    Note: In addition, you can track AI transcription usage using one of the following methods.
    • View used transcription minutes from the Transcription Usage Details report. For more information, see Access Transcription Usage Details Report.
    • View used transcription minutes and total capacity directly from the Dashboard (Only visible to super administrator account).