Live Chat Integration Guide
Yeastar Live Chat provides an online consultation entry that can be integrated into websites or emails, or accessed directly via a URL. Users can initiate chats or calls with agents through this entry, while agents can centrally receive and reply to user messages in Linkus UC Clients.
Highlights
- Easy integration
- No coding skills are required to integrate the Live Chat capability. Simply embed code snippet into your website, add the Live Chat URL to emails, or provide the URL for direct access.
- Free online consultation (chat & call)
- Users can initiate a chat or a call with agents in your business at no cost.
- Secure access control
- Specify allowed website domain and limit the number of concurrent calls to ensure that Live Chat is only available from the trusted website and prevent resource abuse.
Requirements
Make sure Yeastar P-Series Cloud Edition meets the following requirements:
| Item | Requirement |
|---|---|
| Firmware | Version 84.24.0.30 or later |
| Domain Name | Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages. |
| Domain Certificate | A valid domain certificate is installed. Note: If the root domain of your Cloud PBX is NOT
the standard Yeastar-provided domains (ycmcloud.com,
yeastarcloud.com, or yeastarycm.co.za), you NEED
to install a valid domain certificate for the PBX first, otherwise
the messaging channel will encounter authentication failure, or will
fail to receive messages.
|
Limitations
| Item | Description |
|---|---|
| Message type | Supports text messages, emojis, and images. Note: For Image: The file
format should be
.png,
.jpg, or .jpeg and
the maximum file size is 10 MB. |
| Messaging mechanism | Supports to receive and reply to Inbound messages. Agents can NOT initiate a conversation with users. |
| File retention period | Files can be retained for 72 hours. |
| Chat session |
Supports up to 20 active sessions. |
Integration workflow
Set up a Live Chat channel
Set up a Live Chat channel on Yeastar P-Series PBX System to generate embed code or URL.
Enable Live Chat
Add the Live Chat widget to your website, add the Live Chat URL to emails, or provide users with the URL for direct access.