View Queue Statistics on Wallboard
As a manager of a queue or multiple queues, you can view the queue related statistics to measure the queue performance. This topic describes how to view queue related statistics.
Prerequisites
- You are a queue manager, or an agent with wallboard access permission assigned.
- You have the permission to access Linkus Web Client, and get username and password from your system administrator.
Step 1. Access Wallboard from Linkus Web Client
- Log in to Linkus Web Client.Tip: If you have received a Linkus welcome email, you can click the login link for Linkus Web Client to quickly log in.
- Launch your web browser, enter the domain of Linkus Web Client, press Enter.
- Enter your username and password, click LOG
IN.
- Username: mail address.
- Password: Extension User Password.
- Go to .
Step 2. Filter queue statistics
Click on the links below to check how to filter queue statistics in each view:
- Wallboard view for queue call metrics
- Wallboard view for queue call metrics provides a comprehensive display of aggregated data of all queues as well as individual queue metrics. You can choose to view the statistics of all queues or a single queue.
- List view for queue performance metrics
- List view for queue performance metrics present key performance metrics of all queues in a list format, making it easy to compare and analyze the performance of multiple queues.
- List view for queue agent status
- List view for queue agent status allows you to track agents' presence status, logged in/out status, call statistics, and more in a clear, organized list view.
(Optional) Step 3. Display Wallboard independently
Set the Wallboard to display independently in a separate browser window.
- At the top-right corner of Wallboard, click .
- Optional: Set the Wallboard to automatically toggle between wallboard
view and list view with a scrolling display.
- At the top-right corner of Wallboard, click Settings to set the time to toggle, then save the setting.
- On the top of Wallboard, click Play.
The Wallboard automatically toggles between wallboard view and list view with a scrolling display at the specified time interval.