View Call Metrics on Wallboard
As a manager of a queue or multiple queues, you can view call statistics of each queue to measure the queue performance. This topic describes how to view queue call statistics.
Prerequisites
- You are a queue manager.
- You have the permission to access Linkus Web Client, and get username and password from your system administrator.
Procedure
- Log in to Linkus Web Client.Tip: If you have received a Linkus welcome email, you can click the login link for Linkus Web Client to quickly log in.
- Launch your web browser, enter the domain of Linkus Web Client, press Enter.
- Enter your username and password, click LOG
IN.
- Username: Email address.
- Password: Extension User Password.
- Go to .
- If you have multiple queues, select a desired queue from the upper left corner of Wallboard.
- Select a time range from the upper right corner of Wallboard.
- Today: View statistics of today.
- This Week: View statistics of this week.
- This Month: View statistics of this month.
- Optional: Click to display the Wallboard of each queue
independently in a separate browser window.
For example, display the Wallboard of Service department in a browser window, and show the wallboard to Service agents; display the Wallboard of Sales department in another browser window, and shows the wallboard to Sales agents.