Queue Panel Overview

What you can do on Queue Panel

With an easy-to-use interface on Yeastar Queue Panel, you can view call statistics, change agent status, and manage queue calls quickly and efficiently.

• View call statistics of each queue and each agent.
• Change agent status in the queue, including login, logout, pause, and unpause.
• Manage queue calls:
  • Call distribution: Redirect incoming calls, and transfer calls.
  • Call connection: Pick up ringing calls, and hang up calls.
  • Call parking: Park calls.
  • Call recording: Monitor and switch recording status.
  • Call monitoring: Barge in a call, listen to a call, and whisper to a call.

Queue Panel permissions

What you can do on Queue Panel depends on the following permission. The permission is assigned by your system administrator.