Configure AI Voicemail Transcription

With AI-powered Voicemail Transcription feature, your voicemail messages can be transcribed to readable text, which allows you to efficiently view and manage voicemails as text. This topic describes how to configure AI voicemail transcription according to your preference on NovoOne Web Client.

Requirements

System administrator has enabled the Voicemail Transcription feature and granted you permission to use it.

Procedure

  1. Log in to NovoOne Web Client, then go to Preferences > AI.
  2. In the Voicemail Transcription section, configure the following settings according to your need.

    Setting Description
    Automatic Voicemail Transcription Specify whether to automatically transcribe your voicemail messages.
    Note: If this option is disabled, you need to manually trigger the transcription for specific voicemails when needed.
    Language Select the language in which the your voicemail messages will be transcribed.
    Note: If set to Follow System, the language specified in the system's voicemail transcription settings will be used.
  3. Click Save.

Result

Messages delivered to your voicemail will be transcribed into text in the specified language, either automatically or manually.