Report a Problem

If you encounter any issues while using NovoOne Mobile Client, you can report them directly from the app.

Report a problem when logged in

If you are already logged in to the Mobile Client, follow these steps to report a problem:

  1. At the top-left corner of NovoOne Mobile Client, tap your account.

    You will enter the Profile & Settings page.

  2. Report a problem as follows:

    1. Scroll down to the SUPPORT section, then tap Help & Support.
    2. Tap the desired issue category.
    3. On the details page, enter the following information:
      • Description of the problem that you encountered.
      • Issue time and server address
      • Your email address
    4. Tap Submit.

      A "Submitted Successfully" prompt appears, and Yeastar support team will contact you to solve the problem.

Report a problem when not logged in

If you are not logged in to the Mobile Client, you can still report an issue from the login screen.

  1. On the login page of the Mobile Client, tap Help & Support.
  2. Tap the desired issue category.
  3. On the details page, enter the following information:
    • Description of the problem that you encountered.
    • Issue time and server address
    • Your email address
  4. Tap Submit.

    A "Submitted Successfully" prompt appears, and Yeastar support team will contact you to solve the problem.