Why can't I see CTI option?

If you don't see CTI option on Linkus Desktop Client, you should check the following settings:

  • Check if the version of PBX server meets the following requirements:
    • Yeastar S50/S100/S300: 30.13.0.30 or later
    • Yeastar K2 IPPBX: 80.13.0.30 or later
    • Yeastar Cloud PBX: 81.13.0.30 or later
  • Check if the login extensions on Linkus Desktop Client and IP phone/analog phone are the same.
  • Check the status of IP phone/analog phone (if the phone is rebooting or resetting).