Inbound Route

An inbound route is used to tell the PBX where to route inbound calls based on the caller's phone number or the DID number. Inbound routes are often used in conjunction with time conditions and an IVR.

DID Routing & Caller ID Routing

The PBX allows two specific types of inbound routing: DID Routing and Caller ID Routing. You can set both DID routing and Caller ID routing for an inbound route, or set one of the routing types.

If you don't specify which DID numbers and Caller ID numbers on the inbound route, the inbound route will matches all calls.