Add an Outbound Route

To allow users to make outbound calls through trunks, you need to set up at least one outbound route on the PBX.

The PBX has a default outbound route with dial pattern X. that allows users to dial any outgoing numbers. You can delete the default outbound route, then add a new one to configure settings according to your needs.
  1. Go to Settings > PBX > Call Control > Outbound Routes, click Add.
  2. On the configuration page, configure an outbound route according to your needs.
    • Name: Enter a name to help you identify it.
    • Dial Patterns: Used to match the digits that users dial. When the dialed numbers match a dial pattern, PBX will route the call out through matched outbound route.
      Pattern Description
      X Refers to any digit between 0 and 9.
      Z Refers to any digit between 1 and 9.
      N Refers to any digit between 2 and 9.
      [###] Refers to any digit in the brackets.
      . Wildcard . matches one or more numbers.
      ! Wildcard ! has different meanings for SIP extensions and FXS extensions.
      • If the call is made by a SIP extension, ! matches one or more characters.
      • If the call is made by an FXS extension, ! limits the digit and number that users dial.
    • Member Trunks: Select a trunk to make outbound calls. If the dialed number matches a dial pattern of the outbound route, PBX will route the call out through selected trunk.
    • Extensions: Select which extensions are allowed to use this outbound route.
    • Password: Optional. Set a password for the outbound route. If a password is set, users are required to enter a password when they try to make outbound calls through this route.
      • None: No password is needed.
      • PIN List: Select a PIN list. Users are required to enter a password in the PIN list when they try to make outbound calls through this outbound route.
      • Single Pin: Enter a password. Users are required to enter the password when they try to make outbound calls through this outbound route.
    • Max Call Duration (s): Set the maximum call duration in seconds for every call through the trunk.
      The precedence of Max Call Duration(s) (Global v.s. Extension):
      • For internal calls: The Max Call Duration(s) setting of the caller's extension takes precedence.
      • For outbound calls: The outbound route/caller's extension with shorter Max Call Duration(s) takes precedence.
      • For inbound calls: The global Max Call Duration(s) setting takes precedence.
    • Rrmemory Hunt: Optional.
      • If the feature is enabled, PBX will remember which trunk was used last time, and then use the next available trunk to call out.

        For example, PBX uses the first trunk to call out, then it will use the second trunk to call out next time.

      • If the feature is disabled, PBX will use trunks orderly to call out.
    • Time Condition: Optional. You can define during which time period can users use this outbound route. By default, users can call out through the outbound route at any time.
  3. Click Save and Apply.
Note: After you finish the outbound route configurations, you need to check and adjust the priority of your outbound routes, so that PBX can match and route the call out through the proper outbound route.