Replicate Settings of Digital Receptionist (IVR)

This topic describes how to replicate settings of digital receptionists (IVR) from 3CX to Yeastar Phone System.

Restrictions

Only support replicating settings of Standard-type digital receptionists.

Procedure

  1. View the existing settings on 3CX Management Console.

    Go to Digital Receptionists and select a digital receptionist to view its details.

  2. Create an IVR on Yeastar Management Portal.

    1. Go to Call Features > IVR.
    2. Click Add.
  3. On Yeastar Management Portal, replicate the IVR settings from 3CX.

    1. Copy IVR's name, extension, and prompt.
    2. Select the Key Press Event tab.
    3. Set the key press events accordingly.
    4. Set the invalid input destination accordingly.
    5. Click Save and Apply.
  4. If there are multiple digital receptionists (IVRs) in 3CX, repeat step 2~3.