Replicate Settings of Call Queues

This topic describes how to replicate settings of call queues from 3CX to Yeastar Phone System.

Procedure

  1. View the existing settings on 3CX Management Console.

    Go to Call Queues and select a queue to view its details.

  2. Create a call queue on Yeastar Management Portal.

    1. Go to Call Features > Queue.
    2. Click Add.
  3. On Yeastar Management Portal, replicate the call queue settings from 3CX.
    1. In the Basic and Preferences tabs, copy general settings for the queue.

    2. In the Members tab, select agents for the queue.

    3. In the Basic and Preferences tabs, copy advanced settings for the queue.

    4. In the Members tab, select queue manager and set queue email notifications acordingly.

    5. Click Save and Apply.
  4. If there are multiple call queues in 3CX, repeat step 2~3.