Manage Queue Call Logs
This topic describes how to check and manage the queue call logs on Linkus Web Client.
Requirements
System administrator has granted you the viewing permission of queue call logs.
Procedure
- Log in to Linkus Web Client, go to .
- Optional: At the top of the list, filter or search the desired call logs.
- Manage the call logs according to your needs.
Operation Instruction Delete incoming queue call logs Note: Only supports to delete the call logs of queue calls that you have answered.You can delete incoming queue call logs via the following methods:- To delete a single call log, click beside the call log.
- To bulk delete call logs, select the checkboxes of the desired incoming call logs, then click Delete.
Place a call to the caller You can directly place a call from a call log via the following methods: - Double click the desired call log.
- Click beside the call log.
Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call. - Click the processing status beside the call log.
- In the drop-down list, select the desired one.