Manage Queue Call Logs

This topic describes how to check the queue call logs and manage the processing status of the queue calls on Linkus Web Client.


System administrator has granted you the viewing permission of queue call logs.


  1. Log in to Linkus Web Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter or search the desired call logs.

  3. Manage the call logs according to your needs.
    Operation Instruction
    Place a call to the caller You can directly place a call from a call log via the following methods:
    • Double click the desired call log.
    • Click beside the call log.
    Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call.

    1. Click the processing status beside the call log.
    2. In the drop-down list, select the desired one.
    The processing status is changed; All the authorized agents can see the change, and check the operation record by hovering mouse over the processing status.