Web Call Operations
This topic describes various operations that your can do for an ongoing call.
Preview of an ongoing call
Status bar
Display the name and number of the other party, and recording status of the call.
Shortcuts for common actions
- Get call window zoomed out.
- Full screen mode.
Toolbar
- New Call
- Place another call while you are on a call.Note: If you has been on a call before answering the new call, the previous call will be automatically held when you answer the new call.
- Add Participant
- Add participants to join an audio conference call.
- Video
- Switch between a voice call and a video call.
- Mute
- Mute or unmute yourself.
- Hold/Resume
- Hold or resume a call.
- Dialpad
- Press a key to send DTMF signal.
- Record
- Pause or unpause recording for a call.Note: The feature requires authentication from system administrator.
- Transfer
-
- Attended Transfer: Transfer the call
after the third party answers your call.Note: If you attended transfer a video call, an audio call will be established between the two parties.
- Blind Transfer: Transfer the call directly to the third party.
- Attended Transfer: Transfer the call
after the third party answers your call.
- Call Flip
- Flip an active call to a specific device where your extension is registered.
- End Call
- End a call.