Integrate Linkus Desktop Client with TAPI

Yeastar offers a TAPI software driver that can be installed on your PC to seamlessly integrate with your Linkus Desktop Client (Windows Desktop). This integration allows you to implement click-to-call directly from a variety of TAPI-enabled applications (such as your CRM application) using Linkus Desktop Client, eliminating the need for manual dialing of telephone numbers and thus enhancing productivity.

Note: The TAPI integration is available for Linkus Desktop Client (Windows Desktop) only.

Requirements

  • PBX Server: Version 83.20.0.128 or later
  • Linkus Desktop Client (Windows Desktop): 1.16.4 or later
  • Windows Operating System: Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 (all 64-bit)

Install the Yeastar TAPI driver

Download the TAPI driver on Linkus Desktop Client and install the driver on your PC.

  1. Log in to Linkus Desktop Client, go to Preferences > Integration.
  2. At the top-right corner of the TAPI Integration section, click TAPI Driver Download.

    A YeastarTAPISetup.exe file is downloaded to your PC.

  3. Open the YeastarTAPISetup.exe to install the TAPI driver.
    1. Select the desired language.

    2. Click Next.

    3. Specify one or more extensions that are allowed to use this TAPI integration, then click Install to continue the installation.
      Note: By default, you can add up to 5 extensions on this setup page. If you require more lines, you can add the desired extensions by editing the TAPI driver's configuration files after installation. For more information, see Add More TAPI Lines.

      • Extension Number: Enter the desired extension number.
      • Name: Enter a name to help you identify the extension.
        Note: Only letters, numbers, and spaces are allowed.
    4. When finished, click Finish to close the installer program.

    5. In the pop-up window, click OK.

  4. Restart the Linkus Desktop Client.

Check the installation result of the Yeastar TAPI driver

You can check whether the Yeastar TAPI driver is installed successfully on your PC.

  1. Press Win + R to open the Run command window.
  2. Type telephon.cpl and press Enter to open the Phone and Modem window.

    Under the Advanced tab, if you see the Yeastar TAPI Service Provider displayed in the Providers list, it indicates that the Yeastar TAPI driver is installed successfully.

(Optional) Add more TAPI lines

If you want to allow more extension users to use this integration, edit the TAPI driver's configuration file to add more lines.
  1. On the Phone and Modem window, select the Yeastar TAPI Service Provider, then click Configure.

    The TAPI driver's configuration file config.ini opens automatically.

  2. In the configuration file, add as many lines as you need following the structure of the existing configurations, then save the file.

  3. Restart the Telephony service to apply the changes.
    1. Press Win + R to open the Run command window.
    2. Type services.msc and press Enter to open the Service window.
    3. Find and right-click the Telephony service, then select Restart.

Make a test call via Yeastar TAPI driver

Make a test call to verify whether the Yeastar TAPI driver is operational.

In this example, we use the Windows Dialer app to show how to make a call via Yeastar TAPI driver.

Prerequisites
  • You have logged in to Linkus Desktop Client.
  • The Dial out immediately setting on Linkus Desktop Client has been enabled.

  • If you have set up default calling app to other driver or app for your PC before, you need to change it to Linkus.

    For more information, see How to set Linkus as the default calling app.

Procedure
  1. On your PC, press Win + R to open the Run command window.
  2. Type dialer.exe, then press Enter to open the Phone Dialer window.
  3. On the top menu, click Tools, then select Connect Using....

  4. In the Line drop-down list, select the desired extension, then click OK.

    When the selected extension log in to Linkus Desktop Client, the TAPI integration status will be displayed as Connected (Path: Preference > Integration > TAPI Integration); The numbers dialed in the Dialer will be called out through this line.

  5. In the Number to dial field, enter a phone number and click Dial.

    Linkus Desktop Client is launched, initiating an outgoing call.