Integrate Linkus Desktop Client with TAPI

Yeastar offers a TAPI software driver that can be installed on your PC to seamlessly integrate with your Linkus Desktop Client (Windows Desktop). This integration allows you to implement click-to-call directly from a variety of TAPI-enabled applications (such as your CRM application) using Linkus Desktop Client, eliminating the need for manual dialing of telephone numbers and thus enhancing productivity.

Note: The TAPI integration is available for Linkus Desktop Client (Windows Desktop) only.

Requirements

  • PBX Server: Version 37.14.0.24 or later
  • Linkus Desktop Client (Windows Desktop): 1.4.9 or later
  • Windows Operating System: Windows 7, Windows 8, Windows 8.1, Windows 10, and Windows 11 (all 64-bit)

Install the Yeastar TAPI driver

Download the TAPI driver on Linkus Desktop Client and install the driver on your PC.

  1. Log in to Linkus Desktop Client, go to Preferences > Integration.
  2. At the top-right corner of the TAPI Integration section, click TAPI Driver Download.

    A YeastarTAPISetup.exe file is downloaded to your PC.

  3. Open the YeastarTAPISetup.exe to install the TAPI driver.
    1. Select the desired language.

    2. Click Install.

      The TAPI driver installation starts.

    3. When finished, click Finish to close the installer program.

Check the installation result of the Yeastar TAPI driver

You can check whether the Yeastar TAPI driver is installed successfully in the following methods.

Method Instruction
Check the installation result on your PC
  1. Press Win + R to open the Run command window.
  2. Type telephon.cpl and press Enter to open the Phone and Modem window.

    Under the Advanced tab, if you see the Yeastar TAPI Service Provider displayed in the Providers list, it indicates that the Yeastar TAPI driver is installed successfully.
Check the TAPI connectivity on Linkus Desktop Client
  1. On Linkus Desktop Client, go to Preferences > Integration > TAPI Integration.
  2. In the Status field, click to refresh the connection status.

    If the status is displayed as Connected, it indicates that the Yeastar TAPI driver is installed successfully.

Make a test call via Yeastar TAPI driver

Make a test call to verify whether the Yeastar TAPI driver is operational. In this example, we use the Windows Dialer app to show how to make a call via Yeastar TAPI driver.

Prerequisites
  • You have logged in to Linkus Desktop Client.
  • The Dial out immediately setting on Linkus Desktop Client has been enabled.

  • If you have set up default calling app to other driver or app for your PC before, you need to change it to Linkus.

    For more information, see How to set Linkus as the default calling app.

Procedure
  1. On your PC, press Win + R to open the Run command window.
  2. Type dialer.exe, then press Enter to open the Phone Dialer window.
  3. On the top menu, click Tools, then select Connect Using....

  4. In the Line drop-down list, select Yeastar TAPI Service Provider, then click OK.

    In this way, numbers dialled in the Dialer will be called out through this line.
  5. In the Number to dial field, enter a phone number and click Dial.

    Linkus Desktop Client is launched, initiating an outgoing call.