Continue an Active Call on Linkus Desktop Client

Call Switch feature allows you to retrieve an active call from the original device (with your extension registered) to Linkus Desktop Client, without any interruption to the conversation.

Scenario

Assume that you answer a call from a customer while on the road, and you want to be hands-free when returning to the office. In this case, you can retrieve the active call from mobile phone to Linkus Desktop Client, keeping talking without customer knowing the switchover.

Requirements

  • Linkus Desktop Client: In Desktop Client mode.

  • Extension: Your extension has been registered on more than one device.

Prerequisites

You have an active call on another device.

Procedure

  1. On the top of Linkus Desktop Client, click Call Switch.

    The active call on another device is displayed.

  2. Click the call.

Result

The call is retrieved from the original device to Linkus Desktop Client.